Saxo Bank

SAS Service Account Manager

THE JOB

The SAS Service department consists of 12 employees globally and its overall purpose is to provide day-to-day operational service and support for our Tier 1/VIP Partners and Institutional clients.

As our new Account Manager you refer to and belong to the SAS Service London team.

General responsibilities:

The successful candidate will be responsible for a portfolio of White Labels, Introducing Brokers and Financial clients and will be managing and resolving day-to-day requests, system demonstrations, trainings; establishing service flows and processes for the partners, as well as managing larger projects, and becoming best in class in terms of client servicing; whilst working in accordance with the banks’ values, its policies and procedures, and in compliance with all relevant legislation.

Among others you will be responsible for:

  • Actively participating in the development of the client service policies and standards for Saxo Bank AS clients and Saxo capital Markets UK Ltd.
  • Dealing with clients’ queries and resolving client issues to a high satisfaction and improving the overall customer relationship.
  • Assisting with communicating to end clients via email or phone information about new product releases and/or changes to their account.
  • Investigating more complex partners’ requests ensuring the clients’ needs are being satisfied.

 

YOUR PROFILE

  • Min. 2 years of Account management or sales in financial industry or experience in a similar role.
  • Fluent Eastern European or Spanish language is a plus
  • Sound knowledge of financial products offered by Saxo.
  • Commitment to providing excellent customer service.
  • The ability to use own initiative effectively, when appropriate.
  • Ability to work well under pressure and perform comfortably in high-stress environments, consistently achieving targets.
  • Excellent interpersonal and communication skills.

 

WE OFFER

First and foremost, we offer more than just a job; being an employee in Saxo Bank is an opportunity to invest in your future. In addition, you get:

  • A chance to join a truly growth-embracing culture, which will commit to helping you grow personally and professionally.
  • An opportunity to work as part of a dynamic, very ambitious and, at the same time, informal and pleasant working environment.
  • A competitive salary plus benefits package. 

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Job type:

Permanent

Working hours:

Full-time

Working days:

Day

Location:

London

Company homepage:

http://www.home.saxo

Office address:

Philip Heymans Allé 15 2900 Hellerup