Saxo Bank

Enterprise Solution Architect - Customer Engagement

About the job

The Enterprise Solution Architect is a technical leader that defines architecture for enterprise level projects spanning over several business and IT domains. You will be part of the Enterprise Solution Architecture team, located in Copenhagen, reporting in to global IT Business and Partner solutions of Saxo. 

This role is critical in supporting business and technology transformation, offering a strategic blend of enterprise and solution architecture to the organization. 

Enterprise Solution Architecture team works closely with stakeholders across business and technology to ensure IT program and projects are meeting business needs and quality of deliveries. 

The Enterprise Solution Architecture team is involved in pre-analyses, development of blueprints and execution of enterprise level IT programs and projects. The team contributes to technical pre-sales activities towards new wholesale clients and partners. 

We are looking for a new colleague that can strengthen the team with experience from the customer lifecycle areasincluding digital engagement, omnichannel communication, customer onboarding and due diligence, access and identity management, payment solutions and CRM capabilities within sales, marketing and service. Main focus is to improve and automate these processes in the retail trader & investor segment. 



  • Contribute to development of projects, processes and systems with main focus of digitalizing the customer lifecycle
  • As a solution and enterprise architect on enterprise level projects and program
  • Interface across business and technology areas to communicate goals, guidelines, directions, roadmaps, patterns and blueprints
  • Defining overall architecture and high-level design, covering integration points and subsystems responsibilities
  • Considering Saxo Enterprise Architecture manifesto, engineering practices and proper use of common frameworks and patterns
  • Anchor design with EA, domain architects, lead developers, business analysts, IT security, risk & compliance and other project stakeholders
  • Ascertain feasibility and responsible for T-shirt sizing together with project stakeholders to optimize resource utilization
  • Review vendor proposals and ensure vendors' design/implementation meets the acceptance criteria of requirements and solution design
  • Supporting:
    • Business analysts and business stakeholders producing business requirements and scope
    • Developers and testers during build and test phase
    • Business and IT PM, controlling the project and mitigate risk
  • Be an ambassador of projects internally and externally towards customers

Your profile

  • Previous experience from digitalization of customer lifecycle and customer engagement with focus on the European and APAC markets
    • Digital onboarding and due diligence of customers in the financial area, including KYC, AML and risk assessment
    • Access and identity management
    • Privacy by design, GDPR and handling of customer PII data
    • Omnichannel digital customer engagement
    • Customer analytics and tracking
    • CRM capabilities within sales, marketing and services
    • Payment solutions
  • Strong background in one or more architecture disciplines, enterprise, solution, business
  • Excellent problem solving and analytic skills
  • Quick to learn. Ability to understand business concepts on a high level and translate them into solutions
  • Exceptional interpersonal and communication skills in English that focus on teamwork, facilitation, collaboration, influence and negotiation
  • Working knowledge of software development process, tools and lifecycle
  • Following experience is a merit:
    • Experience in banking and capital markets industry
    • Experience with distributed IT team
    • Knowledge of common cloud solutions such as Azure and AWS
    • Knowledge of Enterprise Architecture frameworks such as TOGAF


We offer

We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo it is not about entitlement, it is about impact, no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.

When you work here, you become part of the Saxo family. We invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and team efforts. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.

We offer good and competitive terms of employment.


IT within Saxo Bank

Saxo Bank is a leading fintech specialist, connecting traders, investors and partners to more than 35,000 instruments – across all asset classes – from a single account. Group Technology is responsible for executing the firms digital strategy and delivering the development roadmap. We continuously work on our technology architecture and foundation to deliver value to the business and our clients in a timely, efficient and agile manner, whilst ensuring reliable and stable operations of all IT systems and services.

Our specialty is within capital markets with focus on; high reliability, large volumes, low latency and a world class, cloud-based experience for retail, institutional and white-label clients.

Group IT will accelerate Saxo Bank growth by delivering a state of the art technology platform that is scalable and competitive, to ensure we achieve more happy and active clients with a best in class Saxo Experience, while at the same time taking out complexity and reducing costs.


How to apply

Click on the apply button above to apply. We look forward to getting to know you better!


About Saxo Bank

We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.

As a fintech pioneer founded in 1992, we focus on clients, quality, speed of innovation and use of disruptive technology. Headquartered in Denmark, we employ more than 2,000 people across 60 different nationalities globally. We have offices in key financial centres around the world including London, Amsterdam, Singapore, Shanghai, Hong Kong, Sydney, Gurgaon, Tokyo and Paris. With our global footprint, you can impact how people trade financial markets worldwide.

Do you want to work for an extremely ambitious organisation at the cutting edge of banking and technology? You’ll be joining a company that:

So, if you’re up for the challenge of breaking down barriers in global financial markets, we’re always looking for ambitious and enthusiastic people who share our passion for clients, technology and innovation and can bring new perspectives to our diverse team.

At Saxo we don’t just offer a job  – we offer an opportunity to invest in your future!

For more on our story, culture and identity, please read the Saxo Bank Foundation, written by our CEO and founder Kim Fournais.


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Mattias Ehnebom Movin

Telephone: +45 39774345

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Office address:

Philip Heymans Allé 15 2900 Hellerup