Saxo Bank

Junior Account Manager

Are you the Service-orientated Junior Account Manager we are looking for? Do you have an interest in financial products? Then we would love to invite you to join our Prime Service team at Copenhagen HQ.

About the job

We take pride in a high satisfaction and aim for improving the overall customer relationship. You will be responsible for delivering a high level of service to a portfolio of our smaller White Labels, Introducing Brokers and Financial clients. You will assist Key Account Managers in managing and resolving day-to-day requests. Also:

  • system demonstrations and training
  • establishing service flows and processes for the partners
  • share our passion for becoming best in class in terms of client servicing, with our policies, procedures, compliance with all relevant legislation in mind

We have offices around the world including London, Amsterdam, Singapore, Shanghai, Hong Kong, Sydney, Gurgaon, Tokyo and Paris. With our global footprint, you can impact how people trade financial markets worldwide.

Among others you will be responsible for:

  • Actively participating in the development of the client service policies and standards
  • Dealing with clients’ queries and resolving issues
  • Assisting with communicating to end clients via email, CRM or phone information about new product releases and/or changes to their account
  • Investigating more complex partners’ requests ensuring the clients’ needs are being satisfied.
  • Effective/ Regular communication with clients about account updates and changes
  • Analysing statistics or other data to determine the level of customer service and recommending improvements
  • Carrying out any further tasks for which the qualifications and experience of a junior Account Manager are suited as directed by Saxo Bank AS
  • Supporting key Account Managers in Copenhagen with their clients’ day to day queries

Your profile

  • Min. 1 year of Account management, Middle Office or Client facing operation role financial industry
  • The ability to use own initiative effectively, when appropriate
  • Ability to work well under pressure and perform comfortably in high-stress environments, consistently achieving targets
  • Excellent interpersonal and communication skills
  • A self-starter, ability to learn quickly

We offer

We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo it is not about entitlement, it is about impact, no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.

When you work here, you become part of the Saxo family. We invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and team efforts. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.

We offer good and competitive terms of employment.

Sales within Saxo Bank

The global sales organisation is responsible for growing trading emissions and assets under management through acquisition of new direct and wholesale clients as well as through activation of the already existing client relationships, cross- and up-selling, development of global partnerships.

The sales organisation is split into two main client facing groups: the software as a service business and the direct business.

We aim to be digital first and implement world class digital engagement for all our clients and partners and focus on the human touch for our top clients and partners, ensuring that our teams in local offices spend their time on the most value-adding task with our partners and top direct clients.

How to apply

If you would like to hear more about the position, then please send us a short application with your motivation for the job, together with your CV. We regularly call for interviews.

Click on the apply button above to apply. We look forward to getting to know you better!

About Saxo Bank

We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.

As a fintech pioneer founded in 1992, we focus on clients, quality, speed of innovation and use of disruptive technology. Headquartered in Denmark, we employ more than 2,000 people across 60 different nationalities globally. We have offices in key financial centres around the world including London, Amsterdam, Singapore, Shanghai, Hong Kong, Sydney, Gurgaon, Tokyo and Paris. With our global footprint, you can impact how people trade financial markets worldwide.

Do you want to work for an extremely ambitious organisation at the cutting edge of banking and technology? You’ll be joining a company that:

So, if you’re up for the challenge of breaking down barriers in global financial markets, we’re always looking for ambitious and enthusiastic people who share our passion for clients, technology and innovation and can bring new perspectives to our diverse team.

At Saxo we don’t just offer a job  – we offer an opportunity to invest in your future!

For more on our story, culture and identity, please read the Saxo Bank Foundation, written by our CEO and founder Kim Fournais.

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Region:

  • Region Hovedstaden

Job type:

Permanent

Working hours:

Full-time

Working days:

Day

Application deadline:

27/06/2021

Location:

Copenhagen

Contacts:

Natalia Dyer

Company homepage:

http://www.home.saxo

Office address:

Philip Heymans Allé 15 2900 Hellerup